|Origin||Republic of Korea|
|International Shipping||oversea delivery|
|Delivery method(separate announcement)||Parcel Service|
|Animal(cat ears) parts|
|Select item with details above|
(Minimum Order : 1 or more / Maximum Order 0 or less)Size Charts
Product will be automatically added below when you select an option.
|Phoebe||319 ( 3.19)|
Price(Quantity) : 0 (0 item)
Discounted amount of your subtotal will appear when you place your orders.
D O L L
T Y P E
This is a general doll.
>De. 13, 2021 ~
>No makeup : 8 weeks
>ADD Default makeup or Dress : 8 weeks + 6~7 weeks
>ADD Default makeup or Dress + Parts painting : 8 weeks + 8~9 weeks
* The production period is based on .
[Layaway service is available]
You can use our layaway service for maximum 6 months (including ordered month)
- Deposit is 20% of the total amount and you have to pay the deposit
within 3 days from the order date.
Unless, the order is canceled.
- Please pay eachbalance per every month.
- Please state your order number or ID certainly in memo box
when you send each payment.
* Layaway order work will start from the final payment date.
The deposit can't be refunded by our layaway policy
even if you ask to cancel the layaway order by any personal reason.
(Basic : no-makeup / assembled body * non-assembled package order is excepted.)
2.Eyes (14mm : Same eyes offered and it is fixed inside the head.)
* Please state your request 'customer message' box
if you want to change an eyes to another eyes.
3.Certificate (The owner name is written by receiptor's name of order page)
* Please state your request 'custmer message' box
if you want to change it to another name or blank box.
4.Extra tensions & some clay for eyes
6.Keeping default box
Special skin / Makeup / Wig / Dress / Shoes / Heel feet / Painting option etc.
these options are all extra.
|B O D Y|| |
|Pre CAUTIONS|| |
[This doll is pre-order item and the work start after the full-payment is checked.]
Due to the nature of the production,
it is impossible to request a cancellation or refund of the order once the production starts.
Please keep this in mind and place a careful order.
[About special skin]
The production process of the special skin is more difficult than
that of the new white or normal skin,
so small teas, bubbles, and marbles can form on the surface of the product.
We do not accept requests for refunds or exchanges due to these parts,
so please be understanding.
[About default makeup / painting]
Our makeup artist has been working on default makeup as much as possible to match
what we see on the screen.
However, since everything is 100% manual,
it is impossible to be exactly the same as the first work.
Therefore, it is difficult to request a refund and rework due to a slight difference,
so please understand.
* In the case of colors,
there is a big difference depending on the individual monitor environment,
so please consider it.
[About ornaments/acc/subsidiary materials of dress set]
Basically, the product is made using the same product as the picture,
but sometimes the product is sold out depending on the supply situation of the wholesaler.
In this case, we would like to inform you that
it may be changed to other products with similar designs and colors.
PaymentWe accept the following forms of payment:
- American Express
- Bank name : Woori Bank
- Bank account : 1081-100-454089
- Swift code : HVBKKRSEXXX
- Bank address : Woori Bank, 203, Hoehyeon-Dong, 1Ga, Jung-Gu, Seoul, Korea (Zip code : 100051)
- Bank telephone number : 82-2-2002-3000
- Depositor : SOULDOLL
- Depositor contact number : 82-2-3142-9124
- Shipping Method : Parcel Service
- Shipping Area : Worldwide
- Shipping Cost :
- Shipping Time : 5 - 7 days
* The shipping fare of all products being sold on SOULDOLL English site is an extra. ()
* Doll & Body& Head & Parts etc. are excepted. (These products require a .)
Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared.(Business days : General items 3-7days)
Please contact to send an email to us (firstname.lastname@example.org) if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes.
Please be advised that these charges are levied by the destination country and we do not have control over them.
In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped.
Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Returns & Exchanges1. Address for returns and exchanges:
-  서울특별시 영등포구 경인로71길 70 (문래동5가) 벽산디지털밸리 1201-1호
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
Product InquiryPlease feel free to contact us via email(email@example.com) or Q&A board if you have any questions.
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