Product Details

SOULDOLL Important NOTICES (15 Dec, 2023)

1.Temporarily suspend

  >Service : Makeup service of all dolls

  >Body sale : All zenith boy&girl/All vito boy&girl/Sweetest bodies

2.Head sale

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1.Temporarily suspend

  >Service : Makeup service of all dolls

 

We would like to inform you that we have decided to temporarily stop providing makeup services 

due to the bad condition of our dedicated makeup artist and a lot of makeup schedules.

We ask for your understanding.

*We are already proceeding with the orders received along with the makeup sequentially,

  but the delivery is not fast and is being delayed.

  But we are always trying my best to work on it as we have done so far.
  Regarding the quality of our makeup, don't worry about it.

  It may not be fast, but we promise you that the quality of makeup work will never fall.

  We will send it step by step if you trust us and wait.

  We hope your understanding. 

  If you have any questions about the delivery status, please feel free to contact us.

>Body sale : All zenith boy&girl/All vito boy&girl/Sweetest bodies

We have been thinking about redevelopment for a long time about above bodies. , 

but it was difficult to proceed due to various internal schedules and various circumstances.

However, we have made the final decision that it is impossible to redevelop the above bodies on the internal system and produce smoothly

at the same time.

Therefore,we would like to inform you that we will temporarily suspend the sale of the bodies above. 

It's a work that can never be done quickly, but please understand that it's a decision to show more advanced performances in the future.

*Depending on the situation, the sale may be suspended before the 22nd day without separate notice.

2.Head sale

Although we temporarily stop selling the body line we mentioned earlier,

For customers, it was finally decided to sell only the heads of all regular dollssold in each line (zenith boy&girl/vito boy&girl/sweetest) separately.

Also, if you purchase regular dolls, we will send you a default eyeball as a gift.

The sale will begin between December 17 and 18.

We apologize to those who might have been surprised 

by the sudden announcement.

We ask for your understanding and support.

Thank you.

Payment

We accept the following forms of payment:

<PayPal>
  - souldoll7@hotmail.com

<Credit Card>
  - Visa
  - MasterCard
  - American Express
  - Discover

<Union Pay>

<International bankwire>
  - Bank name : Woori Bank
  - Bank account : 1081-100-454089
  - Swift code : HVBKKRSEXXX
  - Bank address : Woori Bank, 203, Hoehyeon-Dong, 1Ga, Jung-Gu, Seoul, Korea (Zip code : 100051)
  - Bank telephone number : 82-2-2002-3000
  - Depositor : SOULDOLL
  - Depositor contact number : 82-2-3142-9124

Shipping

• Shipping Method : Parcel Service
• Shipping Area : Worldwide
• Shipping Cost :
• Shipping Time : 5 - 7 days

• ---

  
  * The shipping fare of all products being sold on SOULDOLL English site is an extra. (NOT FREE)
  * Doll & Body& Head & Parts etc. are excepted. (These products require a separate production period.)  
  
  Please take into consideration that some products may take additional time for delivery and processing.
  Important: Your order is shipped once your payment has been cleared.(Business days : General items 3-7days)
  Please contact to send an email to us (souldoll7@hotmail.com) if you would like to request an exchange or return on your order.
  
  - Customs and Duties
  
  The recipient will be held responsible for international shipments which may be subject to import duties and taxes.
  Please be advised that these charges are levied by the destination country and we do not have control over them.
  In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped.
  Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Returns & Exchanges

1. Address for returns and exchanges:
- [07286] 서울특별시 영등포구 경인로71길 70 (문래동5가) 벽산디지털밸리 1201-1호

2. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

Product Inquiry

Please feel free to contact us via email(souldoll7@hotmail.com) or Q&A board if you have any questions.