Product Details

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* PLEASE MUST READING *

* This is a limited edition.
* We start to make a doll since we have confirmed the payment.
  It’s impossible to cancel the order if once order made.
* We have prepared two kinds of Celina's head for customer.
 The one is for Double girl and another one is for Double boy.
 Celina and Celina-M's head are same face but neck size of the head was made to fit
 respectively by doll's body.
*  We are unable to receive an order of High priestess's clothes because the fabric was
   out of stock. (2009-12-09).
   We hope you would understand.

[Order period]

2009/10/31 ~ 2009/12/31
 
[Making period]
>For the most part, it takes time about 5~6 weeks for make a doll
  we need to take time more than 2~3 weeks for a while
  rushing orders or a climate of high temperature and a hunidity.)
  If you choose makeup option, we need to take time more 1-2 weeks.
* Customer who purchasing this doll by fantastic blue skin, needs to wait more 3-4 weeks than
 original due.

[About fantastic blue skin]
  Parting lines on the blue skin body can appear little roughly and hard more than
  white & normal skin.
  Also some marbling & minute hole and can appear on the body but we can't remove them
  because the difference with original color tone. 
  And, parts of joint can wear down more than other skins.
  We don't accept the exchange of a doll by this point.
 Therefore, please make a careful decision after much thought.
* Fantastic blue skin will be saled until the end of Dec.
 Since then, it will be not restocked.

[Set]
- Doll
- Eyeball (size:16mm / it's acril made by souldoll's own skill)
- Wig (random)
- Kipping box (With cushion)
- No make-up/ Select option if you'd like to receive the doll with make-up.
* Please state it in [order comments] on order page 
   if you want to the special makeup.
   Or, is possible even if send us a sample image.
   We are unable to do it if you don't send us a sample image.
* Default makeup is same with the above image.
- Spare string for body's tension
- Certificate

[Extra items]
 * We will send a new hands , heel feet parts, spear of faith and 2.High priestess tarot card
    to customer who purchased this doll by fantastic blue skin.
* The book in promo pics is not included.

[Info]
- Skin : Fantastic blue skin(Select it in skin option)
     * The fantastic blue skin color in the image could look slightly different from the actual
      product by computer monitor.
- Height : 55 cm
- Bust : 23 cm
- Waist : 15.5 cm
- Hip : 23 cm
- Foot : 6.9 cm

Payment

We accept the following forms of payment:

<PayPal>
  - souldoll7@hotmail.com

<Credit Card>
  - Visa
  - MasterCard
  - American Express
  - Discover

<Union Pay>

<International bankwire>
  - Bank name : Woori Bank
  - Bank account : 1081-100-454089
  - Swift code : HVBKKRSEXXX
  - Bank address : Woori Bank, 203, Hoehyeon-Dong, 1Ga, Jung-Gu, Seoul, Korea (Zip code : 100051)
  - Bank telephone number : 82-2-2002-3000
  - Depositor : SOULDOLL
  - Depositor contact number : 82-2-3142-9124

Shipping

• Shipping Method : Parcel Service
• Shipping Area : Worldwide
• Shipping Cost :
• Shipping Time : 5 - 7 days

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  * The shipping fare of all products being sold on SOULDOLL English site is an extra. (NOT FREE)
  * Doll & Body& Head & Parts etc. are excepted. (These products require a separate production period.)  
  
  Please take into consideration that some products may take additional time for delivery and processing.
  Important: Your order is shipped once your payment has been cleared.(Business days : General items 3-7days)
  Please contact to send an email to us (souldoll7@hotmail.com) if you would like to request an exchange or return on your order.
  
  - Customs and Duties
  
  The recipient will be held responsible for international shipments which may be subject to import duties and taxes.
  Please be advised that these charges are levied by the destination country and we do not have control over them.
  In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped.
  Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Returns & Exchanges

1. Address for returns and exchanges:
- [07286] 서울특별시 영등포구 경인로71길 70 (문래동5가) 벽산디지털밸리 1201-1호

2. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

Product Inquiry

Please feel free to contact us via email(souldoll7@hotmail.com) or Q&A board if you have any questions.